Customer Service Lead Job at Russell Tobin, East Syracuse, NY

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  • Russell Tobin
  • East Syracuse, NY

Job Description

Russell Tobin's client is hiring a Customer Support Lead in East Syracuse, NY

Employment Type: Contract

Location: Onsite - East Syracuse, NY 13057

Pay rate: $20-$21/hr

Responsibilities:

  • Lead a project team or multiple smaller teams supporting customer needs before and after product delivery
  • Manage high volumes of incoming calls while maintaining service quality and efficiency
  • Identify customer needs and provide accurate, timely, and effective solutions
  • Build strong, trust-based relationships with customers through clear and professional communication
  • Troubleshoot customer issues and provide appropriate resolutions within defined timeframes
  • Maintain detailed records of customer interactions, transactions, and account updates
  • Follow established communication procedures, company guidelines, and service policies
  • Collaborate across departments to ensure seamless customer support and issue resolution
  • Take initiative to exceed customer expectations and deliver a high-quality service experience

Requirements:

  • Proficiency in Microsoft Office Suite
  • Typing speed of 35–45 WPM
  • Strong multitasking and time management skills
  • Excellent verbal and written communication abilities
  • Proven ability to manage priorities in a fast-paced environment
  • Strong problem-solving and customer service skills
  • Reliable attendance and strong work ethic
  • Ability to follow established procedures and best practices

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Job Tags

Contract work, Work at office

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