Job Description

Enswell is hiring for someone to work a cross trained role of host & barista. Their schedule will be a blend host & barista shifts. 

Enswell is an all-day restaurant with a full kitchen, cafe, comprehensive cocktail menu, and bottleshop. Owned and operated by Rival Bros Coffee Roasters, Enswell opened in 2023 in the space of a previous Rival Bros cafe on Spruce Street. The restaurant brings together many different passions and services under one roof; Enswell aims to be a place where one might have a phenomenal cup of coffee right next to another enjoying a craft cocktail or upscale meal. 

BARISTA RESPONSIBILITIES 

• Attend scheduled shifts on time and in accordance with dress code and appearance guidelines
• Take and fulfill customer orders and requests by creating high quality beverages
• Have a clear understanding of all cafe items and a willingness to help customers understand the cafe menu and retail coffee selections
• Keep the coffee bar clean, presentable, and organized: this includes taking out trash, doing dishes and polishing glassware
• Work cohesively with front of house staff by: fulfilling service tickets, running food, bussing tables and assisting with the occasional private event
• Process cash and card transactions (Basic counterfeit detection and end of day drawer reconciliation)
• Restock and organize retail items, deliveries, and paper goods
• Communicate with staff and managers to keep the work environment functioning smoothly
• Assist in successful training of new hires by familiarizing them with day to day cafe operations while on shift including: coffee and food information, general flow of service, customer interaction, opening and closing procedures
• Complete all side work before the end of a shift

HOST RESPONSIBILITIES 

• Greet and seat guests upon arrival and thank guests upon departure 
• Control restaurant flow with an organized approach to seating tables, while utilizing the Toast. reservation platform. 
• Have a clear understanding of all restaurant items and a willingness to help customers understand Enswell
• Answer any guest questions about retail coffee or liquor program
• Keep the inside foyer clean and organized: this includes sweeping of carpets, cleaning of door windows, and wiping down counters 
• Keep front entrance clean and organized: this includes sweeping of sidewalk and steps, sign alignment, and window cleanliness 
• Keep the bathrooms clean and organized: this includes restocking bathroom products, sweeping, cleaning mirrors, sweeping floors, and taking out the trash.
• Work cohesively with front of house staff by: cleaning tables and assisting with the occasional private event
• Answering the phone and directing calls as needed. Taking reservations over the phone. 
• Communicate with guests about reservations, including but not limited to answer reservation questions, confirming reservations, and adjusting reservations. 
• Assist in managing daily reservations through guest outreach and organized seating. 
• Communicate with staff and managers to keep the work environment functioning smoothly
• Set up and break down host station for service including assigning table sections on ipad and setting out menus
• Complete all side work before the end of a shift

• Control music through selection of playlist and monitoring of songs and volume throughout the service

We are looking for candidates who can embody a guest-first mentality; they are committed to maintaining a positive atmosphere during periods of high volume. 

Required Skills

• Ability to work independently in opening or closing the cafe section of the restaurant
• Ability to respond quickly to manager feedback
• Ability to tailor work flow to both busy and slow periods depending on time of day as well as other external factors

Ideal applicants: 

• Have availability to work the busiest shifts including weekends & holidays
• Have experience pouring latte art
• Have experience in one or more of the following areas: customer service (retail or restaurant), specialty coffee, and/or hosting

If you do not have experience in any of these areas but think you would be a good fit– Apply! Be sure to let us know how any of your transferable skills will relate to our café and restaurant. We are prioritizing applicants who might be interested in growing with our organization and are eager to learn new skills!

Physical demands

• This position will require the employee to periodically lift, push, pull or carry items up to 50 lbs in weight (putting away deliveries of boxes, cold brew kegs, outdoor furniture)
• This position requires the employee to stand for extended periods of time 
• This position will require the employee to periodically climb stairs, ramps or uneven surfaces

Compensation and Benefits

• Barista is a tipped position, host is an hourly position 
• Medical coverage for all full-time employees
• Paid Sick Leave (City) 
• Paid Time Off
• 401(k) Savings Account (3% Matching)
• Free bag of coffee every week!
• Free personal drinks any time

We operate on an elevated level of hospitality and always expect to put our best foot forward. The scope of this position is subject to change due to market conditions and you may be asked to perform additional duties outside of your job description from time to time in order for the cafe to operate smoothly.

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