Job Description
Main Responsibilities
- Technical Services and Emergency Support
- Provide guidance and support for equipment installation, electrical system commissioning, and final acceptance testing at major project sites.
- Provide on-site/remote electrical technical support for major project sites and define repair plans.
- Respond to emergency service calls, rapidly diagnose and resolve deep-level electrical technical issues such as electrical component anomalies/malfunctioning to minimize system downtime
- Technical Breakthrough and Business Support
- Serve as the company's internal electrical technical advisor for after-sales service team, providing remote/on-site electrical technical support and solutions for complex issues encountered by frontline after-sales service engineers.
- Lead or participate in root cause analysis for major after-sales issues and draft detailed technical reports.
- Coordinate internal resources to provide strong technical support for frontline after-sales service teams.
- Build and maintain strong technical trust relationships with key clients, understand their underlying needs, and provide expertise if needed.
- Collect and report product quality information and customer potential requirements to enhance product design and market strategies.
- Participate in technical evaluations for new product development projects to ensure product designs fully internalize historical lessons learned, thereby guaranteeing the robustness of the final product
- Team Mentoring and Knowledge Sharing
- Systematize and document electrical technical issues encountered in the field, contributing to the development and refinement of technical service manuals/training materials, and troubleshooting guides.
- Serve as a mentor for junior/mid-level after-sales service engineers, enhancing the overall electrical technical capabilities of the after-sales service team through on-site guidance, case studies, and technical training.
- Develop/optimize electrical-related standard operating procedures and fault code libraries.
- Organize and lead internal technical workshops to share the latest technology trends and best practices
Qualifications and Requirements
- Bachelor's degree or higher in Electrical Engineering, Mechanical Engineering, HVAC, or related fields
- Minimum 8 years of experience in electrical design/after-sales electrical technical support for commercial/central air conditioning systems, including at least 3 years in an electrical technical expert or team lead role.
- Be proficient in industrial PLC fundamentals and selection of common electrical components and familiar with the principles, construction, and control logic of large chillers.
- Possesses outstanding independent troubleshooting and analytical skills, with proficiency in utilizing various diagnostic tools.
- Strong communication skills and customer service orientation, with the ability to clearly explain complex technical issues to clients and non-technical personnel.
- Outstanding technical documentation and presentation skills.
- Demonstrate strong teamwork spirit and leadership potential, with a willingness to share knowledge and mentor others.
- Ability to thrive in a fast-paced, high-energy, and dynamic work environment. Demonstrate strong ability to work under pressure.
- Proactive and self-driven, capable of maintaining high efficiency with minimal supervision.
- Curiosity and enthusiasm for learning new knowledge and technologies, with a commitment to improving professional skills and overall competency.
- Outstanding interpersonal skills with strong ability to work independently and communicate effectively with cross-functional teams.
- Ability to work in a cross-cultural environment and adapt to both multiple stakeholders with diverse cultural backgrounds.
- Passion in startup environment for long term achievement is desired.
- High level of integrity, confidentiality, and attention to detail.
- Ability to adapt to occasional overtime and urgent business travel assignments.
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