Customer Service Coordinator Job at Total Quality Logistics, Charlotte, NC

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  • Total Quality Logistics
  • Charlotte, NC

Job Description

About the role:

As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company.

What’s in it for you:

  • Compensation starting at $16.50/hr.
  • Comprehensive benefits package
  • Health, dental and vision coverage
  • 401(k) with company match
  • Perks including tuition and training reimbursement, employee discounts, and financial wellness planning
  • Advancement opportunities with structured career paths
  • Employee referral bonus opportunities
  • Certified Great Place to Work with 900+ lifetime workplace award wins

What you’ll be doing:

  • Become the subject matter expert on all administrative tasks related to your aligned account(s)
  • Document and manage all tasks in our internal systems
  • Schedule appointments and help coordinate shipments from pickup to delivery
  • Help resolve shipping issues with a high level of professionalism
  • Provide excellent customer service to internal and external stakeholders
  • Support with billing and payment processing as needed

What you need:

  • 1+ year customer service experience preferred
  • Hall of fame work ethic with a history of excellent attendance
  • Strong verbal communication skills – face to face and over the phone
  • Proficient in Microsoft Office, including Word, Excel, and Outlook
  • Ability to take ownership of responsibilities and see tasks through completion

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.

Job Tags

H1b, Work at office

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