Job Description

A well-established organization within the global logistics and supply chain industry is seeking a Manager, Warehouse Operations to oversee day-to-day warehouse activities at a busy international freight facility in the Medley area.

This position plays a key leadership role in ensuring efficient warehouse performance, supervising operational staff, and maintaining accurate inventory and shipping processes. The role supports freight forwarding operations involving ocean shipments and bonded cargo within a pick-and-pack warehouse environment .

The Warehouse Operations Manager will partner closely with facility leadership to optimize productivity, maintain regulatory compliance, and implement operational improvements while leading supervisors and team leads across warehouse functions.

Key Responsibilities

• Lead daily warehouse activities including inbound receiving, outbound shipping, and inventory management
• Supervise warehouse supervisors, team leads, and operational staff
• Develop staffing schedules to support operational demands and maintain workflow efficiency
• Monitor operational performance metrics and productivity reporting
• Identify opportunities to improve warehouse processes, accuracy, and throughput
• Ensure compliance with bonded cargo handling requirements and international logistics procedures
• Maintain strong inventory control and address discrepancies or operational errors
• Support maintenance and safe operation of warehouse equipment
• Partner with leadership to implement and reinforce safety policies and OSHA compliance
• Foster a collaborative and accountable team environment
• Work cross-functionally with internal departments to ensure smooth logistics operations
• Utilize operational data and reporting tools to improve productivity and service levels

Leadership Responsibilities

• Provide leadership, coaching, and development for warehouse staff
• Assist with recruiting, onboarding, and training new employees
• Support performance management and workforce development initiatives
• Ensure staff adherence to operational standards, safety procedures, and productivity goals

Required Qualifications

• Fluent Spanish and English communication skills
• Hands-on experience managing bonded cargo
• Background in ocean freight or freight forwarding operations
• Experience leading teams within a pick-and-pack warehouse facility
• Demonstrated ability to supervise warehouse supervisors or operational team leads
• Strong knowledge of warehouse workflows including shipping, receiving, and inventory control
• Ability to manage productivity metrics and operational performance

Note: Candidates with primarily gateway management backgrounds will not be considered for this role.

Preferred Experience

• 5+ years of experience in logistics, transportation, or warehouse leadership
• Prior experience in international freight forwarding environments
• Experience with warehouse management systems (WMS)

Technical Skills

• Proficiency with Microsoft Office (Excel, Outlook, Word)
• Experience analyzing operational reports and productivity data
• Familiarity with warehouse management software

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