Job Description

The Repair Technician will be based out of our Nashville, TN location. This is an intermediate-level position at a globally leading LED display manufacturer. The candidate will be responsible for repairing damaged and defective LED modules and traveling throughout North America to provide on-site repair service and support.

The Repair Technician will closely with the technical, quality control, sales, and warehouse teams to ensure customers receive the best service and support. This is a highly collaborative role, which requires excellent organization, attention to detail, clear communication, and a passion for problem-solving.

Responsibilities

Reporting to the Repair Technician Manager, the Repair Technician provides the following contributions to the team:

• Repairs at minimum 30 LED modules per day
• Maintains records for each repair completed
• Updates and documents client issues and communicates information on reported product defects to management
• Maintains a professional, helpful, and positive demeanor in all interactions with clients and partners
• Frequently travels for on-site repair – Travel makes up to 50% of this position

Qualifications

To succeed in this role, you have the following skills and qualifications under your belt:

• 2-3 years in a PCB level repair role or equivalent experience
• Strong soldering skills for SMD component
• Experience with a hot air rework station
• Knowledge of SMD components and PCB layout
• Can read PCB schematics
• Knowledge and experience supporting Windows operating systems
• Strong analytical and troubleshooting skills
• An ability to work independently to interface with customers and provide solutions to technical support requests
• Strong attention to detail
• Excellent written and verbal communication skills
• Available to travel on short notice, outside of standard work hours on occasion (Therefore a valid driver’s license and passport are required)
• Must be able to lift 50 lbs

Preferred Skills

• Experience and understanding of LED displays
• Experience with ROE LED products and processing systems
• Live event production industry experience
• Bilingual (Spanish/Mandarin)
• The salary range for this position is $25-30 hourly. The base pay offered may vary depending on job-related knowledge, skills, and experience. Performance-based bonuses are available and can provide up to an additional $1,600 per month. Benefits include a comprehensive healthcare plan (including vision and dental), 401K options, paid sick and PTO structure, office snacks, and more.

Who We Are

ROE Visual is the leading LED creative display manufacturer in the industry. With adaptive LED platforms for every installation, they’re committed to going the extra mile for any creative vision. Carefully selected high-end components, the latest technology, in-depth knowledge, and stores of passion go into every product that bears the ROE name.

Being familiar with the challenges of their market, ROE offers only the most intuitive solutions for the creatives, designers, and technicians who rely on their LED products to deliver a flawless performance every time. This quality standard is the reason ROE has quickly become the industry standard, making its way onto stages and the big screen worldwide.

Your Stage. Our Passion.

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