Job Description

We are looking for a driven Operations Manager to lead one of our divisions and help deliver best-in-class service in a fast-paced, 24/7 courier environment. You will run the division like it’s your own business and with the support of a growing organization behind you. You will own results, drive improvement, and lead a team that takes pride in delivering excellence.

If you’re the kind of leader who can balance strategy + hands-on execution, motivate a team, manage performance, and still jump in when needed, this role is for you!

What You Will Do

• Lead the Division: Own day-to-day operations for one of our Divisions and keep the team aligned with company goals and standards.
• Drive Performance: Build and execute operational plans that improve efficiency, service, and growth.
• Coach & Develop Leaders: Train, mentor, and motivate supervisors and staff to build a high-performing culture.
• Own the Numbers: Partner with the Regional Operations Manager to manage P&L results, budgets, and cost control.
• Improve the Process: Track KPIs, streamline workflows, and lead continuous improvement initiatives.
• Protect the Customer Experience: Maintain strong client relationships and consistently deliver on SLAs.
• Manage Staffing & Coverage: Plan schedules and staffing to ensure full operational coverage and compliance.
• Launch New Business: Lead account implementations and new customer launches from setup to go-live success.

What We Are Looking For

• Industry Experience: Minimum 3 years in logistics, transportation, courier operations, or another fast-paced operational environment.
• Education: HR Diploma a must. Bachelor’s degree in Business, Operations, Logistics, Supply Chain, or related field preferred.
• Relocation: Must be open to relocation (this role supports division leadership needs across our network)
• Financial Ownership: Proven experience managing budgets, controlling costs, and owning operational results.
• Data-Driven Mindset: Strong analytical skills with the ability to spot trends, solve problems, and improve performance.
• People Leadership: Strong communication skills with the ability to coach, influence, and manage conflict effectively.
• Tech Confidence: Proficiency in Microsoft Office (Excel, Outlook, Teams, SharePoint) and ability to learn new systems quickly.
• Driver Requirements: Valid driver’s license and a clean driving record.

What’s in It for You?

• A competitive salary: $85,000 annually
• Health, dental, and vision insurance, plus 401(k) with company match.
• Tuition reimbursement and professional development opportunities.
• Generous paid time off: Vacation, sick leave, and holidays.
• A chance to join a company where your ambition and performance are recognized and rewarded.

Why You Will Love Working for Us

At Crossroads Courier, we are a trusted logistics and delivery company connecting businesses and customers through reliable same day and scheduled courier services across multiple industries and regions, keeping essential goods moving from critical medical products and auto parts to time-sensitive business deliveries.

We take pride in delivering excellence through teamwork, reliability, and a shared commitment to our Core Values: Customer First, Helps Others, Fun, Trustworthy , and Commitment to Excellence . Our culture is built on respect, collaboration, and growth opportunities, empowering every employee to make a real impact. Whether you’re in operations, customer service, or sales, you’ll join a company that values your contributions, celebrates success, and encourages innovation in everything we do.

Ready to Deliver Your Future?

Ready to deliver excellence while living our values every day? Apply today and take the first step toward a management career in the fast-moving world of logistics!

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