Job Description

We are currently seeking an experienced Office Manager to join our team in Dallas, TX .

Who We Are :

Make-A-Wish North Texas - Since 1980, Make-A-Wish has been creating life-changing wish experiences for children with critical illnesses around the world. Wishes are proven to have a positive impact on a child’s physical and mental well-being and are credited with increased compliance with treatment. When a wish is granted, a child replaces fear with confidence, sadness with joy, and anxiety with hope, forever transforming the lives of children, their families, and entire communities.

Make-A-Wish North Texas is 100% locally funded and serves 161 counties across the state of Texas, including Dallas, Fort Worth, El Paso, Amarillo, Lubbock, Midland/Odessa, and the surrounding areas. Since our chapter’s founding in 1982, we have granted over 14,000 wishes. To learn more about us, visit .

Our Mission:

Together, we create life-changing wishes for children with critical illnesses.

How We Work :

We understand we have the responsibility—and privilege—of meeting families at the hardest moment of their lives and offering something luminous in return: hope. We know this isn’t just a workplace. It’s not just a nonprofit. It’s a community bound together by the belief that hope has power—and that how we show up for each other, for our donors, for volunteers, and for families determines the impact we can make.

Our cultural values:

• Freedom & Responsibility – we are empowered and trusted to do our jobs with a productive accountability to each other, our donors, and our wish families.
• Community – we are rooted in collaboration, respect, and belonging.
• Unwavering Commitment – to our mission, we pursue excellence with intention, grit, and courage, always mindful of the impact we create.
• Fearless Curiosity – we ask bold questions and innovate with imagination and resourcefulness.
• Celebratory – we spark joy in ways that honor each other and the children we serve.

We believe that our community thrives when we engage with our colleagues and constituents within these tenets:

• Assume best of intentions
• Listen to understand
• Create a judgement-free zone
• All voices get to be heard
• Communicate with curiosity
• Commit to transparency
• Have fun!

If your experience and skills meet the needs outlined in this job posting, and this is the type of work environment you value and want to be a part of, then please apply!

About the Role :

The Office Manager ensures reliable daily operations across the Dallas office so staff can work effectively, systems remain accessible, and organizational processes run smoothly. The role supports Chapter operational workflows, finance administration, technology access, and event logistics.

What you’ll do :

Core duties and responsibilities include the following. Other duties may be assigned.

• Supports timely accounts payable processing by verifying approvals, preparing payment batches, and ensuring coding and documentation are accurate, complete, and audit ready.
• Supports month-end financial processing by ensuring timely processing of all staff members’ expense reports, as well as submission of daily bank activity, monthly statements, adjusting journal entries, and other financial information.
• Administers company credit cards, expense reporting software, phone system, and other office systems so that users have appropriate access, workflows operate reliably, and processes and documentation comply with internal controls.
• Administers debit card program for our Wish Families by tracking card status, documenting usage, and ensuring processes and documentation comply with policies and procedures.
• Maintains a welcoming, well-functioning office environment requiring an on-site presence to manage daily office operations including building and parking access, office maintenance requests, supplies, shared space organization, visitor support, and vendor coordination.
• Serves as primary liaison with property management and other vendors, proactively advocating for our chapter’s needs while maintaining positive relationships.
• Manages incoming calls, including potentially difficult constituent interactions, in accordance with our company culture, providing appropriate information and routing calls as needed.
• Manage group email inboxes, ensuring timely and accurate responses and appropriate routing of messages.
• Performs initial laptop setup for new employees/interns and resolves basic technology issues to ensure staff can access required systems and tools.
• Coordinates logistics for stewardship events and all-staff events so that materials, guest lists, communication, and schedules are organized and ready.

Our Perfect Candidate

Education and Experience:

• 3+ years of experience in finance support, office management, or operations support.
• 3+ years of experience with Microsoft Teams, Outlook, Excel, and cloud-based systems.
• Experience with basic technology setup and troubleshooting.

Preferred:

• 2+ years of experience providing technical or customer support in a service-oriented environment.
• Experience working with productivity tools, ticketing systems, or device management systems.
• Fluent in English and Spanish (written and verbal).

Required Abilities and Skills:

• Ability to demonstrate a strong customer-service heart, consistently creating a welcoming, respectful, and solutions-oriented experience for staff, wish families, volunteers, donors, and vendors.
• Ability to maintain accurate records, manage confidential information, and follow established internal controls.
• Skill in maintaining organized, accurate financial records and supporting day-to-day fiscal operations.
• Demonstrated ability to navigate and manage key administrative systems (e.g., Microsoft Teams, Outlook, Excel, and cloud-based systems), troubleshoot issues, and introduce process improvements that enhance workflow.
• Strong organizational skills.
• Strong judgement and decision-making skills; able to navigate sensitive or confidential situations with discretion.
• Excellent verbal and written communication skills, with the ability to interact clearly, professionally, and warmly with staff, wish families, volunteers, donors and vendors.
• Ability to meet attendance requirements.
• Ability to operate various general office equipment including a computer.
• Ability to work well under the pressure of deadlines.
• Ability to follow instructions and work independently with limited supervision.
• Ability to work on multiple projects effectively and efficiently at the same time.
• Must be able to work flexible hours beyond the normal schedule when necessary, including attending weekend and after-hours events.

Company Offers:

• Competitive salary commensurate with experience and education
• Comprehensive benefits package available : healthcare, vision, dental and life insurances; 401k company match; paid time off and holidays)

To Apply:

Please submit your cover letter with salary requirements, and resume

to hr@ntx.wish.org

We are an Equal Opportunity Employer!

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