Job Description

About Us:

Wisconsin Diagnostic Laboratories (WDL) is a wholly owned subsidiary of The Froedtert & the Medical College of Wisconsin regional health network, which is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Patient care is our top priority, from test orders to transportation of specimens to reporting of test results. We perform over five million tests annually with test capabilities that match the largest labs in the world, providing expert academic care in every community. We combine our robust test directory and expert faculty and staff with compassionate patient care and unparalleled logistical support. WDL specializes in delivering comprehensive, clinical laboratory services to clients ranging from large tertiary care centers to small community practices.

About the Role

Responsible for the management and operations of onsite and mobile phlebotomy, long term care client services, and relationships with and management of the outsourced courier vendor.

Shift: 1st shift (Hours will vary based on departmental/organizational need).

Responsibilities

• Effectively and efficiently maintains the daily work schedule for Support Services operations including phlebotomy, order entry staff, and courier services, assuring appropriate levels of staffing are achieved and vendors are aligned to meet daily workloads and workflow.
• Provides thoughtful leadership to continually improve processes and workflows and serves as the change management champion of the department.
• Demonstrates ability to develop leaders and delegate responsibilities. Ensures leaders can effectively manage scheduling, problem-solve, and think critically.

Qualifications

• Bachelor’s degree preferred or an Associate’s degree with a minimum of five years directly related experience required.
• Minimum of three years management experience, preferably in a clinical laboratory.
• Ability to communicate effectively with diverse populations by being articulate, concise, and persuasive both in writing and orally.
• Demonstrated project and time management, and critical thinking skills.
• Flexibility to meet customer needs.
• Proficient in Microsoft Office Suite.
• Knowledge of principles of organizational development and organizational effectiveness preferred.

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