Job Description

This position is a hybrid working environment in alignment with the company’s corporate attendance policy; Monday-Thursday in office, Friday is a remote work day. The New York office is located at 230 W. 41st Street.

We’re looking for a Learning & Enablement Specialist who enjoys working directly with leaders to solve real business challenges.

This role sits at the intersection of performance consulting, instructional design, and facilitation. You’ll partner with leaders across the organization to diagnose performance needs, design practical learning solutions, and facilitate engaging experiences that help teams apply new skills in real operational moments.

Our Learning & Enablement team focuses not only on training, but on helping leaders build stronger teams, navigate change, and improve day-to-day performance. In this role, you’ll support manager development, team dynamics conversations, and leadership capability while helping translate business needs into meaningful learning and enablement solutions.

We’re looking for someone who brings instructional design experience, a consultative mindset, a strong facilitation presence, and who is comfortable partnering with leaders at all levels of the organization.

Essential Functions/Responsibilities

Learning Intake & Performance Support

• Conduct structured intake conversations to clarify business needs and define learning objectives.
• Identify root causes of performance gaps and recommend appropriate solutions, which may include training, tools, process improvements, or reinforcement strategies.
• Partner with the Manager, Learning & Enablement to scope and prioritize initiatives.
• Track and document learning outcomes and feedback.

Onsite & Corporate Partnership

• Build strong relationships with onsite and corporate teams to understand operational realities.
• Support learning initiatives related to service, maintenance, and property operations.
• Ensure solutions are practical, accessible, and aligned to business priorities.
• Travel as needed to support facilitation and stakeholder engagement.

Facilitation & Delivery

• Facilitate engaging in-person and virtual learning sessions for onsite and corporate teams.
• Deliver established programs as well as newly developed learning initiatives.
• Support leadership development, onboarding, operational training, and skill-building sessions.
• Create inclusive learning environments that drive engagement and application.

Instructional Design

• Design and develop learner-centered materials including workshops, blended learning, job aids, and reinforcement tools.
• Design future-ready learning experiences leveraging emerging tools and technologies.
• Partner with subject matter experts to translate operational knowledge into structured learning experiences.
• Apply adult learning principles and instructional design best practices.
• Update and enhance content to reflect evolving business needs.

Collaboration

• Partner closely with other Learning & Enablement team members to ensure cohesive program delivery.
• Support coordination, communication, and implementation of national learning initiatives.
• Represents the Company in a professional manner at all times. Consistently maintains a professional, courteous attitude when dealing with residents, coworkers and the general public.
• Performs other duties as assigned.

The Company may revise this job description from time to time as business needs require. It is not intended to be an exhaustive listing of all the functions of the job, nor limit the Company’s right to assign other functions to an employee in this position. This job description does not constitute a written or implied contract of employment.

Education

• Bachelor’s degree in Learning & Development, Organizational Development, Human Resources, or related field preferred

Experience

• 3–5+ years of experience in learning and development or related roles.
• Demonstrated facilitation experience (in-person and virtual).
• Proven instructional design experience.
• Strong communication, collaboration, and organizational skills.
• Experience applying performance consulting and root-cause analysis to align learning interventions with behavioral and business needs.
• Experience using learning technologies (LMS/LXP platforms, virtual learning tools, and digital learning solutions) to support scalable program delivery.
• Ability to manage multiple priorities in a dynamic environment.

SALARY:

$97,973 to $119,745 per year; in addition to base salary, a discretionary 10.5% annual bonus is provided.

The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.

WE CARE ABOUT YOUR TOTAL WELLBEING:

• Physical Wellbeing: Medical, dental, and vision care
• Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits
• Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation
• Community Wellbeing: Paid Community Service Hours
• Career Wellbeing: Leadership Development
• Learn more about our Total Wellbeing program

Working Conditions

• Potential overnight travel up to 20% is expected annually.

• Physical and Visual Activities: Ability to hear and speak well enough to converse verbally over the phone and in-person (expressing or exchanging ideas by means of the spoken or written word). Ability to interpret, evaluate and communicate detailed written or verbal instructions to others accurately and easily. Able to see well enough to use the computer effectively and read written communications. Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the work environment. Ability to sit for prolonged periods. The above describes the physical and visual activities that are commonly associated with the performance of the essential functions of this job. ”Commonly associated” is not intended to mean always or only. Reasonable accommodation will be provided as required by law to enable otherwise qualified employees with a known disability to perform the essential functions of the job.

Additional Information

• Machines, Tools and Equipment, Software: Computer w/Internet and e-mail capabilities, Telephone, and Photocopier. Software to include Microsoft Office Suite and Google Suite (Gmail, Calendar, Docs/Sheets/Drive, etc.).

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