Job Description

Job Summary

The Enterprise AI organization at Humana is driving innovation across Insurance and CenterWell business segments by building cutting-edge AI solutions that improve healthcare outcomes and user experiences.

We are looking for a Lead AI Product Designer (UX/UI) to collaborate with cross-functional teams and design intuitive, AI-powered experiences. This role will own end-to-end product design, contribute to AI product strategy, and help shape the future of AI-driven healthcare solutions.

Key Responsibilities

AI Product Strategy & Execution

• Contribute to AI product areas by defining success metrics and aligning AI strategies with business goals
• Translate business problems into scalable AI use cases
• Drive AI solutions from concept → prototyping → validation
• Support development of GenAI applications, AI agents, conversational AI, and intelligent automation

Stakeholder & Business Collaboration

• Work with business stakeholders to gather requirements and map processes
• Identify high-impact AI opportunities
• Communicate product strategy, progress, and business value clearly

Product Development & Delivery

• Collaborate with engineers, designers, and data scientists
• Define product roadmaps and deliver against milestones
• Contribute to reusable frameworks, playbooks, and best practices
• Support A/B testing and iterative product improvements

Data, Research & Evaluation

• Analyze user research, business data, and market trends
• Build and contribute to AI model evaluation frameworks
• Benchmark AI platforms against enterprise requirements

Design & UX Leadership

• Lead end-to-end design for AI-powered applications
• Design intuitive UX for GenAI interfaces, dashboards, and automation tools
• Create wireframes, prototypes, and high-fidelity mockups
• Conduct design sprints, ideation workshops, and usability testing
• Build and maintain design systems, UI components, and UX patterns
• Apply human-centered design and design thinking methodologies

✅ Required Qualifications

Experience

• Bachelor’s degree or equivalent experience
• 7+ years of industry experience
• At least 1+ year in Product Design / Product Management / AI Product roles

Product & Technical Skills

• Experience with AI/ML products in enterprise environments
• Hands-on experience with GenAI, conversational AI, or intelligent automation
• Knowledge of AI architectures (e.g., RAG, conversational AI)
• Experience with prompt engineering and AI agent frameworks
• Strong data analysis and decision-making skills
• Experience evaluating AI models and platforms

Design Skills

• Expertise in UX/UI design for AI-powered applications
• Proficiency with tools like Figma, Miro
• Strong understanding of human-centered design principles
• Experience with data visualization

Strategy & Leadership

• Product strategy, roadmap planning, and prioritization
• Agile methodologies and cross-functional collaboration
• Strong stakeholder communication and storytelling skills
• Ability to translate business needs into technical solutions
• Strong problem-solving and decision-making skills

Responsible AI

• Understanding of ethical AI principles
• Awareness of bias mitigation and responsible AI practices

Preferred Qualifications

• Experience in Healthcare / Insurance domain
• Experience in enterprise-scale AI transformation initiatives
• Exposure to AI governance and compliance frameworks
• Experience building design systems for AI products

Required Skills: AI, Product Design/Product Management/AI Product roles, GenAI, AI/ML, Figma, Miro, Healthcare / Insurance domain

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