Job Description

Service Technician

Location: Glenwood Springs, Colorado

Pay Range: $30–$40 per hour (depending on experience)

Schedule: Monday through Friday, 7:00 a.m. to 4:00 p.m.

Position Overview

Pella Western Slope located in Glenwood Springs is hiring a Service Technician to diagnose and repair Pella windows and doors in the field. This role works directly with homeowners, builders, and internal teams to resolve product performance and warranty issues. The ideal candidate has experience installing or servicing windows and doors, strong mechanical skills, and a commitment to quality workmanship and customer service.

Key Responsibilities

Service and Repairs

• Diagnose and repair Pella windows and doors in residential homes and new construction sites
• Address product performance and warranty issues
• Perform adjustments, repairs, and replacements as needed

Preparation and Organization

• Maintain service vehicle inventory of parts and materials
• Prepare for scheduled service calls to ensure efficient work in the field

Customer Communication

• Provide updates to homeowners, sales teams, and management regarding service status
• Answer customer questions and address concerns professionally

Quality and Workmanship

• Ensure all repairs meet Pella quality standards
• Maintain a clean and professional work environment at job sites

Qualifications

Experience

• Required: Minimum 1 year of experience installing or servicing windows and doors
• Experience in residential construction, remodeling, or home repair is preferred
• Strong mechanical aptitude and familiarity with construction tools and terminology

Skills

• Ability to read and interpret technical instructions
• Basic math skills including measurements and calculations
• Strong problem-solving ability in the field

Technology

• Basic computer skills including Microsoft Word and Excel
• Ability to use an iPad or tablet to complete service reports and job documentation.
• Ability to learn company systems used for service documentation

Important

• Applicants should have direct experience working with windows and doors . Candidates without this experience may not be considered for this role.

Requirements

• Valid driver’s license with a driving record that meets company insurance requirements
• Ability to safely operate a company service vehicle
• Must pass a pre-employment drug test
• Ability to lift up to 100 pounds
• Ability to climb ladders and work at heights

Tools and Equipment

• Company service vehicle provided for work use
• Tools and materials needed for service work are provided by the company

Physical Requirements

This is a field-based role requiring standing, walking, climbing ladders, lifting materials up to 100 pounds , and performing hands-on repair work in residential and construction environments. Team lifting or mechanical assistance may be used when appropriate. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.

Benefits

• Medical, dental, and vision coverage
• Nice Healthcare virtual and in-home care
• 401(k) with company match
• Tuition reimbursement
• Employee Assistance Program
• Company training and development opportunities

Equal Opportunity Employer

Pella Windows & Doors is an Equal Opportunity Employer and is committed to maintaining a workplace free from discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications consistent with applicable laws.

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