Job Description

HCLTech is looking for a highly talented and self- motivated [ AI Success Engineer ] to join it in advancing the technological world through innovation and creativity.

Job Title: [AI Success Engineer]

Job ID: (70183)

Position Type: Full-time

Location: Dallas, New jersey, Santa Clara, Seattle

Background:

Role Title

AI Success Engineer – Enterprise Technical Success (OpenAI / ChatGPT / Agents / API)

Location: Dallas, Santa Clara, Seattle, New jersey, Houston

Role Summary

AI Success Engineers are the primary post-sale technical owners for customer outcomes. They operate as trusted technical advisors who ensure customers deploy, adopt, and scale OpenAI capabilities into real workflows with measurable business value.

This role blends technical depth, program leadership, customer advisory, and product influence—driving account health, adoption velocity, and production readiness across OpenAI’s platform suite.

Key Responsibilities

1. Post-Sale Technical Ownership & Account Health

• Own technical success for a portfolio of strategic enterprise customers

• Act as customer-facing technical lead across deployment, adoption, and value realization

• Define and drive customer adoption roadmaps with milestones and KPIs

• Maintain strong stakeholder relationships across executive and practitioner levels

2. Workflow Discovery & Use Case Strategy

• Embed with customer teams to map workflows, pain points, and success criteria

• Identify, validate, and prioritize high-impact use cases

• Guide use case sequencing from prototype → pilot → production → scale

3. Deployment Readiness & Technical Enablement

• Guide architecture configuration and platform setup (SSO/SCIM, RBAC, connectors, etc.)

• Advise on integration patterns (RAG, tool calling, agents, evaluations)

• Run technical enablement sessions spanning ChatGPT Enterprise, API, agents, Codex as applicable

4. Program Coordination & Cross-Functional Navigation

• Coordinate account workstreams across Architecture, Adoption, Engineering, and Delivery teams

• Surface technical blockers and field patterns; escalate strategically to internal experts

• Feed customer insights into roadmap and platform improvement loops

5. Value Measurement & Reporting

• Define baselines, KPI frameworks, and post-deployment reporting

• Track adoption depth, usage health, and business impact outcomes

• Support expansion by identifying new workflows and growth paths

What Success Looks Like (6–12 months)

• Multiple use cases are in production and actively used

• Adoption expands in breadth and depth across teams and workflows

• Customer demonstrates measurable impact and repeatable deployment patterns

• Technical risks are anticipated early and mitigated proactively

Required Skills & Qualifications

• 8+ years in technical customer-facing roles (solutions engineering, customer architecture, technical delivery leadership, applied AI deployment)

• Hands-on understanding of GenAI systems: APIs/SDKs, retrieval, evals, agentic patterns, tradeoffs

• Familiarity with enterprise security (SSO, encryption, compliance frameworks)

• Comfortable with Python/JavaScript and working with REST APIs, cloud platforms

Nice-to-Have

Strongly Preferred

• Direct experience with OpenAI products and enterprise adoption programs

• Experience operating multi-workstream programs in complex enterprise environments

• Strong product instincts: turning field signals into structured feedback

Pay and Benefits

Pay Range Minimum: $ 230000 per Year

Pay Range Maximum: $ 280000 Per Year

HCLTec is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year

How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

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