Job Description

Location: Earth City MO

Workplace: Hybrid 2 days onsite, 3 WFH - Training onsite 5 days a week for 2-3 weeks

Interviews: 1 & Done Interviews

Hours: Monday - Friday 8 - 5PM or 9 - 6PM

Pay: $25-33HR (dependent on years of experience)

Key Responsibilities:

• Utilize in-depth knowledge of vehicle mechanics to evaluate, investigate, and process mechanical claims with accuracy and efficiency.
• Communicate via telephone and email with vehicle contract holders, repair facilities, and other parties, providing exceptional customer service while successfully resolving claim-related requests.
• Actively listen to callers’ questions and concerns, demonstrating empathy and compassion to ensure a positive and reassuring experience.
• Adhere to all established department processes and utilize company specific computer systems to maintain detailed and accurate electronic claim-related records
• Collaborate with leaders and other claim analysts to consistently uphold the company’s reputation for honesty, fairness, and excellence in all interactions.

Qualifications:

• At least 2 years of proven experience as an automotive mechanic or in a related mechanical field.
• A strong understanding of vehicle repair processes and the talent to clearly discuss elements of the repair process with both mechanical and non-mechanical individuals.
• Excellent verbal communication skills with the ability to clearly and effectively articulate information to callers, colleagues, and stakeholders over the phone.
• Prior success in a customer service role including experience resolving complex requests and ensuring outstanding customer satisfaction
• Technology proficient in Microsoft Office applications (Email, Teams, Outlook, etc.) and programs used for claims processing, as well as the ability to navigate multiple software systems and monitors while assisting customers on the phone.
• High school diploma or GED required.
• ASE certification is a plus.

Additional Considerations:

• Must be willing to work 8 Saturdays a year
• A high-speed home internet connection and a quiet at-home workspace is required for remote and hybrid schedules.
• Reliable transportation
• Must be able to pass background check

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