Job Description

Network Adjusters is seeking experienced General Liability and/or Construction Defect Claims Adjusters to join our third-party administrative insurance handling team. This role supports the investigation, evaluation, negotiation, and resolution of third-party construction defect claims, including property damage and liability exposures, while delivering consistent, high-quality claims management in alignment with industry best practices.

This position offers the opportunity to work within a trusted organization committed to integrity, reliability, and professional development through ongoing training and growth opportunities.

About the Role

Construction Defect Claims Adjusters are responsible for managing complex third-party claims related to construction projects from inception through closure. Claims may include third-party property damage, bodily injury, and other specialized construction-related exposures of varying complexity and severity. In this role, you will investigate losses, analyze policy language, evaluate damages, determine coverage, negotiate settlements, and handle litigated matters as needed while maintaining clear, professional communication with all involved parties.

Adjusters routinely conduct site inspections, gather statements from claimants, witnesses, and contractors, coordinate with external experts, and ensure all claim activity complies with state-specific regulations and Network Adjusters’ Best Claims Practices. This is a desk-based role .

Responsibilities

• Apply in-depth knowledge of General Liability and Construction Defect claims to manage complex third-party property damage, bodily injury, and related losses
• Deliver high-quality customer service to insureds, claimants, carrier clients, and internal stakeholders
• Review and analyze coverage by applying policy conditions, provisions, exclusions, and endorsements, and address jurisdictional considerations such as negligence laws, immunity, and financial responsibility limits
• Investigate claims to determine liability and potential sources of recovery by contacting, interviewing, and coordinating with appropriate parties and external experts
• Effectively manage litigated claims, including coordination with defense and coverage counsel
• Establish, document, and maintain appropriate claim and expense reserves in a timely manner
• Develop and execute plans of action for claim resolution, including diary management and timely follow-up
• Determine settlement values using independent judgment, applicable limits, and deductibles, and negotiate settlements within assigned authority
• Draft denial letters, reservation of rights, tenders, and other routine or complex claim correspondence
• Identify and pursue subrogation opportunities when applicable
• Prepare client-specific reports and detailed claim analyses, and consult with senior technical staff to ensure proper file handling
• Document all claim activity in accordance with established procedures and Best Practices
• Ensure compliance with all state-specific regulatory requirements and quality standards
• Manage multiple competing priorities to ensure timely payments, follow-up, and claim resolution

Qualifications

• 2–5 years of claims handling experience, preferably in third-party General Liability and/or Construction Defect
• College or technical degree, or equivalent relevant business experience
• Ability to obtain and maintain required adjuster licenses, including completion of continuing education
• Strong analytical, investigative, decision-making, and negotiation skills, with the ability to manage conflict effectively
• Excellent verbal and written communication skills, with a customer-focused and empathetic approach
• Strong organizational and time management skills with the ability to multitask in a fast-paced environment
• High attention to detail, accuracy, confidentiality, and sound judgment
• Proficiency in MS Word, Outlook, Excel, and standard business software
• Bilingual proficiency preferred but not required

Compensation & Benefits

• Salary: $75,000–$100,000 annually (based on licensure, certifications, and experience)
• Training, development, and career growth opportunities
• 401(k) with company match and retirement planning
• Paid time off and company-paid holidays
• Comprehensive medical, dental, and vision insurance
• Flexible Spending Account (FSA)
• Company-paid life insurance and long-term disability
• Supplemental life insurance and optional short-term disability
• Strong work/family and employee assistance programs
• Employee referral program

Location

📍 Farmingdale, NY (On-site)

Remote opportunities may be available for experienced candidates who meet all required criteria.

About Network Adjusters

Founded in 1958, Network Adjusters has built a reputation as a leading provider of insurance claims administration and independent adjusting services. Serving the insurance industry for nearly seven decades, Network Adjusters, Inc. brings together the best elements of third-party claims administration and independent adjusting services. From our primary offices in New York, Denver, and Kentucky to our national network of experts, our superior experience and ongoing training are the keys to successfully managing our clients claims and handling specialized insurance needs. All our Claim Directors have extensive backgrounds working with major insurance carriers, giving us a thorough understanding of factors critical claims handling. It all adds up to measurable results—the proof is in our extensive track record of settled claims and unmatched recovery abilities.

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