Job Description

Air Import Agent – Mainfreight

About Us: At Mainfreight, we are a leader in global logistics and transportation, known for our commitment to excellence and customer satisfaction. We pride ourselves on our innovative solutions and ability to meet the evolving needs of our clients. As we continue to expand, we are looking for talented individuals who share our passion for logistics to join our team.

Key Responsibilities:

• Shipment Coordination: Manage and oversee all aspects of air import shipments, from initial booking through to final delivery, ensuring that timelines are met and customer expectations are exceeded.
• Documentation Management: Prepare, review, and process all necessary import documentation, including airway bills, invoices, packing lists, and customs entry filings, ensuring accuracy and compliance with international shipping regulations.
• Customer Communication: Act as the main point of contact for clients, providing regular updates on shipment status, addressing any concerns, and resolving issues as they arise to ensure customer satisfaction.
• Carrier & Broker Liaison: Work closely with airlines, customs brokers, and other logistics partners to coordinate arrivals, clear shipments efficiently, and ensure cost-effective handling.
• Regulatory Compliance: Stay informed about the latest import regulations, customs requirements, and trade compliance standards, ensuring all shipments adhere to CBP and other relevant authority guidelines.
• Problem Solving: Proactively identify potential issues in the import process and implement solutions to avoid delays or additional costs. This includes managing discrepancies, customs holds, and delivery exceptions.
• Tracking and Reporting: Monitor the progress of inbound shipments, providing detailed updates to clients and internal stakeholders. Maintain accurate records and generate reports as needed.

What We Offer:

• Competitive Compensation: A salary and benefits package that reflects your experience and skills, along with opportunities for bonuses based on branch performance.
• Career Growth: Opportunities for professional development and advancement within a global company that values talent and hard work.
• Innovative Work Environment: Work with a team that embraces new technologies and innovative approaches to logistics and supply chain management.
• Supportive Culture: A collaborative work environment where your contributions are valued, and your ideas are heard.
• Global Exposure: Gain experience working with a diverse range of clients and partners from around the world, broadening your professional network and expertise.

Requirements:

• Experience: Minimum of 2 years of experience in air import operations.
• Knowledge: Strong understanding of import documentation, customs clearance procedures, and international trade regulations. Familiarity with industry-specific software and logistics management systems.
• Skills: Excellent communication, negotiation, and organizational skills. Ability to manage multiple tasks simultaneously and work under pressure.
• Attention to Detail: High level of accuracy in handling documentation and managing shipment details.
• Problem-Solving: Strong analytical skills with the ability to anticipate issues and implement effective solutions.
• Team Player: Ability to work collaboratively with colleagues, clients, and partners to achieve shared goals.

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